FAQ
Common questions about care, admissions and services

Frequently asked questions

Below are concise answers to common questions about Numora's retirement sanatorium and wellness care programmes. For specific situations please contact the admissions team.

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Rooms available

16-05-2026

Information current as of

Need more details?

If your question is not listed, contact Numora's admissions team for personalised information.

Numora provides a combination of rehabilitative services, long-term residential care options and wellness programmes. Core offerings include physiotherapy, occupational therapy, medication management, nutrition support and structured activity programmes focused on mobility, social engagement and cognitive stimulation.

Initial enquiries can be submitted via the contact form or by phone. An admissions coordinator will arrange an intake assessment, which typically includes a clinical review and functional assessment to establish care needs and the most appropriate placement.

Admissions criteria are based on clinical need, safety considerations and the facility's ability to meet required care levels. Medical history, current medications and functional status are reviewed to determine suitability for the available programmes.

Yes. Care planning is conducted with the resident and, where appropriate, family members or authorised representatives. The aim is to align clinical goals with personal preferences and to keep families informed about changes in care.

Clinical services are delivered by qualified and licensed practitioners such as registered nurses, physiotherapists and allied health professionals. Administrative and support staff receive role-specific training relevant to senior care.

Payment options and acceptance of insurance or subsidy schemes depend on the specific programme and eligibility. Prospective residents should discuss billing arrangements and any applicable third-party coverage during the admissions process.

Accommodation options vary by room size and level of privacy. Detailed descriptions of room types, associated fees and included services are provided during pre-admission discussions so families can select the most suitable arrangement.

Meals are planned by a nutrition coordinator and can be adapted to meet clinically required dietary needs. Special diets and allergies are recorded and managed in consultation with clinical staff.

Numora follows standard infection prevention practices consistent with local health authority guidance, including hygiene protocols, staff training and environmental cleaning procedures. Specific measures are adjusted based on current public health recommendations.

Visitor policies are designed to balance social contact with resident safety. Visiting arrangements and any temporary restrictions are communicated to families and are updated in line with prevailing health guidance.

Coordinated transport for scheduled medical appointments can be arranged subject to availability. Families and referring clinicians are encouraged to discuss transport needs during care planning.

Regular multidisciplinary reviews are scheduled to evaluate clinical outcomes and adjust care plans. Progress reports can be provided to residents and authorised family members as part of ongoing case management.

For urgent clinical concerns, contact the facility by phone. Non-urgent enquiries can be addressed via the online form or during scheduled office hours. Contact details: Holland Avenue, Singapore, 278997; phone +6581182899.
Assessment

Structured care for older adults with measurable clinical oversight

Book a brief assessment to review needs and available program options. Assessments cover medical background, mobility, nutrition and wellness preferences to determine appropriate sanatorium and day-program placement.

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Wellness session at Numora
Services

Clinical and wellness programmes

Numora provides a schedule of therapies and activities that are adjusted based on periodic assessments. Programmes include mobility training, fall prevention classes, cognitive stimulation sessions and nutrition reviews to support daily functioning.

Therapy session
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